Returns and Exchanges
We truly believe that you will love your purchase.  However, Gwyneth Shoes will authorize exchanges of products that are unworn, unused, in the original condition received and in the original packaging within 21 days of purchase.  Full Priced Items: All full priced items can be exchanged.  Full priced items can also be refunded minus a restocking fee.  Sale Items: All sale items are exchange only.  The only exceptions are items marked as 'Final Sale' or 'Clearance'.  Final sale and Clearance items will not be refunded or exchanged and their sale is final.  

Returns
In order to request a return, you must contact us by email at info@gwynethshoes.com to obtain a return authorization. Once you have obtained a return authorization, you can return the merchandise at your expense using the carrier of your choice. We strongly recommend that you use a carrier that provides tracking and can insure the shipment for the value of the merchandise. We are not responsible for any damage or loss caused prior to our receipt of the merchandise return and cannot refund your purchase in the event of such damage or loss. You MUST have a return authorization to send your items back to us. Unauthorized returns will not be accepted, and return shipping to you will be at your expense. Upon receipt, provided that the merchandise is unworn, unused, in the condition received and in the original packaging within 21 days of purchase, we will issue a refund in the amount of the price of the item minus a restocking fee. Restocking fees are calculated as 10% of the the purchase price. Shipping fees are not refundable. All orders returned after 21 days of purchase will not be accepted and return shipping to the customer will be at the customer's expense.

Exchanges
You may exchange authorized merchandise within 21 days of purchase by following our return policy for the product you want to exchange. Upon receipt, provided that the item is unworn, unused, in the condition received and in the original packaging, we will exchange the item. We are not responsible for any damage or loss caused prior to our receipt of the merchandise return and cannot exchange your purchase in the event of such damage or loss. All orders returned after 21 days of purchase will not be accepted and return shipping to the customer will be at the customer's expense. All exchanges can only be shipped to the shipping address indicated on the original invoice.

Damages and Defectives
We want to make sure that you will be happy with your purchase so we examine each order
prior to shipping to make sure that your item is in excellent condition. If you receive merchandise that has been damaged in shipping, please contact us immediately. We will we will issue a pre-paid shipping return authorization and file a claim with the carrier. Please retain the item and packing material - the carrier may want to inspect the damaged package and you must return the item in the original packaging. Upon receipt, we will immediately send out a replacement item to you.

Refunds
All refunds will be issued by check. Please allow 7 -10 days from the time we process your return for your check to arrive.

Shipping

Shipping and Delivery Expectations
When you can expect to receive your order will depend on several factors including the destination of your order and the carrier and shipping service you select. We will usually ship your order within three "business" days of the date you placed the order on our web site. Where and if priority shipping is selected we will process your order within 1-2 business days. Your order will also be subject to the 2-3 day requirement for priority mail shipping. Priority mail orders should therefore arrive within 5 business days. We will strive to make sure you receive your package within the necessary alotted time frame. Orders with higher priority shipping services selected will be processed before orders of lower priority shipping options. Peak volume periods such as during certain promotions may have an impact on the time between order placement and shipment. You will receive an order confirmation when you complete the order process on-line.
RISK OF LOSS: The risk of loss and title for all items purchased via the GwynethShoes.com site pass to the Customer upon delivery of the item to the carrier.

International Orders
All international orders must be shipped to the buyers billing address. We will not ship to alternate addresses. Buyers can choose from the usps or ups shipping options available on our site. Buyers will be charged a calculated shipping and handling fee based on the total weight and dimensions of the merchandise in your shopping bag and the selected destination. In some cases, the shipping calculation may not meet the actual required shipping. In such a case we may contact you and invoice you for the additional postage prior to shipping your package. Once packages have been shipped they are the sole responsibity of the buyer and can be tracked using the carrier's package identifying numbers, which we will email to the buyer at the time of shipping.

Taxes, Duties and Tariffs
We collect sales tax on all orders with shipping destinations within New York, in the United States. We do not collect taxes, duties or tariffs for orders to any other destination within or outside of the United States. It is the responsibility of the purchaser or receiver of the order to pay any taxes, duties or tariffs to the appropriate governmental or other authority.

Out of stock items
We make every attempt to keep the inventory accurate in our system so that you will not have the inconvenience of ordering merchandise we do not actually have. In the event that your order is not in stock, you will be notified as soon as possible by e-mail or phone.
We will offer you the option of selecting another item or if we expect to receive more of the item, you will be issued an approximate shipping date and the item will be shipped as soon as we receive it in stock.

More Questions?
Please, contact us at info@gwynethshoes.com. We check our emails regularly and will respond to you quickly.